“We enable greatness in people and organizations everywhere.”

FranklinCovey (NYSE: FC) is the workplace of choice for Achievers with Heart. We are one of the largest and most trusted leadership companies in the world, with directly owned and licensee partner offices in over 160 countries and territories. With more than 2,000 global associates, FranklinCovey transforms organizations by partnering with clients to build leaders, teams, and cultures that get breakthrough results through collective action. Our services and products are primarily delivered through our subscription offerings, which are comprised of the FranklinCovey All Access Pass, which is primarily sold through our Enterprise Division, and the Leader in Me membership, which is designed specifically for our Education Division. Enterprise clients include Fortune 100, Fortune 500, thousands of small and mid-sized businesses, and numerous government entities. FranklinCovey Education has shared our programs, books, and content with thousands of public and private primary, secondary, and post-secondary schools and institutions.

To learn more, visit franklincovey.com.

Title: Coordinator Process Specialist
Payroll Title: Operations Clerk
Division & Department: Education Sales Operations
Status: Temporary Full-Time Hourly
Reports to: Director of Operations
Location: Remote – Anywhere in the contiguous US
Compensation: Anticipated compensation for this position is an hourly wage of $16.61-17.*
Work Status: This position is temporary and is anticipated to start in March/April and extend through the end of August.

Job Summary

The primary role of the Coordinator Process Specialist is to provide logistics support to the Client Services Team. This is a temporary full-time role working 40 hours per week from April through the end of August. Provides logistics support for our Client Engagement Coordinators, their sales teams and clients.

Essential Job Functions

• Accurately enter information into FranklinCovey systems in a timely manner
• Send and receive client communications regarding ongoing events utilizing FranklinCovey templates.
• Maintain facilitator database for workshop and post-workshop processes.
• Provide support to CEC team for customer requests for “vendor forms” and client specific information requests
• Support the issuing and return of contracts and intellectual property licenses in a timely manner.
• Maintain Salesforce/Google Drive filing system for job related paperwork.

Basic Qualifications

• Experience in a customer service, logistics, operations, and/or K-12 education role.

Preferred Skills & Experience

• Self-motivated and able to work well independently.
• Willingness to work as part of a team, help others and ask for help as needed
• Outstanding work ethic
• Positive customer service mindset
• Mindset to take responsibility and see tasks to closure.
• Organization skills with high attention to detail
• Computer proficiency in Microsoft and Google Suite
• Prefer CRM experience with SFDC
• Exceptional written and verbal communication skill

Benefits for this position include medical insurance and 401(k). Please visit https://franklincoveybenefits.com for details.

*Actual offer may be outside of this range and will be determined by education, experience, knowledge, skills, and abilities, as well as geographic location, internal equity and alignment with market data.

Unless otherwise noted, applications will be accepted for a minimum of three (3) days from the initial published date on the FranklinCovey job board, but the posting may close at any time after the specified duration.

Employer Information

For an overview of our Interview Process, please visit https://franklincovey.com/careers/working-at-franklincovey/.

FranklinCovey is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Please visit https://www.franklincovey.com/careers/notices-and-provisions/ for our full Equal Employment Opportunity policies and Nondiscrimination Provision.

Direct Reasonable Accommodation requests to accommodations@franklincovey.com.

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